This Privacy Policy explains how Rubbish Clearance Chiswick collects, uses, stores and shares personal data when providing our rubbish and waste clearance services. It applies to all customers, prospective customers and website users located in our service area who contact us, request a quote or use our services in any way.
Rubbish Clearance Chiswick is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you interact with us and use our services.
If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the contact details provided on our website or any service documents you receive from us.
We only collect information that is necessary to provide and manage our rubbish clearance services, operate our business and meet our legal obligations. The categories of personal data we may collect include:
Contact details such as your name, address, telephone numbers and email address. Service details including property access instructions, preferred service dates and times, information about the items to be collected, and photographs that you choose to send to help us prepare a quote. Communication data such as messages you send by email, forms you complete on our website, and records of phone calls where relevant to your booking or our services. Billing and payment information including invoice details, payment status and limited payment method details. We do not store full card numbers or security codes; these are handled by our payment service providers. Technical and usage data relating to your visits to our website, such as the pages you view, approximate location derived from your IP address, browser type and device information. This may be collected using cookies or similar technologies where permitted by law.
We do not intentionally collect special categories of personal data such as health information, political opinions or religious beliefs. Please avoid supplying this type of information to us unless it is strictly necessary for the provision of our services and you choose to provide it.
We may collect personal data directly from you when you request a quote, book a service, contact us by phone, email or online form, or when you interact with us on our website or through any advertising campaign. We may also receive data from third parties where this is necessary to provide our services to you. For example, this may include property managers, letting agents, estate agents or other parties arranging a clearance on your behalf.
Under the UK and EU General Data Protection Regulation, we must have a lawful basis to process your personal data. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data when it is necessary to provide our services, respond to your enquiries, issue quotes, take bookings, carry out rubbish clearance and manage payments.
Legitimate interests: We process data to operate and improve our business, manage customer relationships, handle enquiries and complaints, prevent fraud or misuse of our services, and keep appropriate business records. We carefully balance our legitimate interests against your rights and freedoms.
Legal obligations: We process data where needed to comply with legal and regulatory requirements, such as waste transfer documentation, tax and accounting rules, and obligations under health and safety or environmental laws.
Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you can withdraw it at any time by contacting us.
We use your personal data for the following purposes:
To respond to your enquiries, provide quotes and discuss your service requirements. To book, schedule and deliver rubbish clearance services at your property. To communicate with you about your booking, including confirmations, updates and follow up messages. To issue invoices, receive payments and manage refunds or disputes where necessary. To maintain our business records, accounts and waste documentation. To improve our services, monitor performance and carry out internal reporting. To send you service related messages and, where permitted, relevant marketing communications about our services. To protect our business, our staff and our customers, including preventing misuse, fraud and resolving complaints or legal claims.
We do not sell your personal data. However, we may share your data with selected third parties where necessary and lawful, including:
Service providers acting as processors who supply us with IT, hosting, booking systems, customer management systems, email services, payment processing and accounting support. These providers only process your data on our instructions and are required to keep it secure and confidential. Professional advisers such as accountants, legal advisers or insurers where needed for the operation of our business or to handle claims. Regulatory, governmental or law enforcement bodies where we are required to share data under applicable laws or regulations. Waste transfer partners or licensed disposal facilities when needed to complete the clearance in accordance with environmental and waste management regulations.
Where any of our processors or service providers operate outside the UK or European Economic Area, we will take appropriate steps to ensure that your data is protected through recognised safeguards and lawful transfer mechanisms.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. The precise retention period depends on the type of data and the context of our relationship with you.
In general, contact and service records relating to bookings and completed work may be retained for up to seven years after our last interaction with you to meet tax, accounting and record keeping obligations and to respond to any queries or claims. Communication data may be kept for a shorter period where it is no longer needed. Website usage data is retained for shorter periods that are appropriate for analytics and security, after which it is deleted or anonymised.
When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked back to you.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include restricting access to personal data to staff and service providers who need it for their role, using secure systems and storage, and requiring our processors to maintain suitable data security standards.
While we take reasonable steps to secure your information, no transmission or storage system can be guaranteed as completely secure. You should also take care with any information you send to us by email or over the internet.
If you are located in our service area and your personal data is processed by us, you have the following rights under data protection law, subject to certain conditions and exceptions:
The right of access to obtain confirmation of whether we process your personal data and to request a copy of that data. The right to rectification of inaccurate or incomplete personal data. The right to erasure where there is no good reason for us continuing to process your personal data, subject to our legal obligations. The right to restrict processing in certain circumstances, for example while we verify the accuracy of data you believe is incorrect. The right to data portability, allowing you to request that certain information is provided to you or another controller in a structured, commonly used, machine readable format. The right to object to our processing where we rely on legitimate interests and you believe your interests or fundamental rights override ours, and the right to object at any time to direct marketing.
To exercise any of these rights, please contact us using our published contact details and clearly describe your request. We may need to confirm your identity before responding. We aim to respond without undue delay and within the time limits set by law.
You also have the right to lodge a complaint with your local data protection authority if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.
We may use your contact details to send you information about our services that we think may be of interest to you. Where required by law, we will only send such messages with your consent. You can ask us to stop sending marketing communications at any time by following any unsubscribe instructions in our messages or by contacting us directly. Service related messages that are necessary for your booking will still be sent even if you opt out of marketing.
Our website may use cookies or similar technologies to make the site work, remember your preferences and analyse how visitors use our pages. Where required, we will ask for your consent before placing non essential cookies on your device. You can usually manage cookies through your browser settings, but disabling certain cookies may affect the functionality of our website.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our website or provided to you on request. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
This Privacy Policy applies to all Rubbish Clearance Chiswick customers and service users within our operating area and is intended to comply with the UK and EU General Data Protection Regulation and related data protection laws.
Privacy Policy for Rubbish Clearance Chiswick explaining how we collect, use, store and protect customer data in compliance with GDPR, including your rights and contact details.
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